At a glance
Online booking system
Client support
System training
Operational training
Training manuals
Equipment
Design service
Set up guidance
Training and support
All the support you need to bring in extra revenue for your centre.
We understand the importance of creating the right impression to potential customers from the outset. And that means that your staff need to have the confidence and knowledge to promote the parties, take enquiries and bookings, and deal with customer queries throughout the life of the booking.
Similarly your party hosts, whether you use in-house staff or recruit new staff for the purpose, will need thorough training on handling and setting up the equipment, ensuring safety for themselves and the customers, running the parties, dealing with customers and managing groups of children, and they will need to do all this with enthusiasm and commitment! We provide practical hands-on training and supervision, along with a suggested format for the party, suggested scripts, checklists and troubleshooting guidance. We can also offer advice on recruitment.
Training
As part of the package you will receive comprehensive training in three key areas:
- using the software
- operational aspects of managing the booking process
- managing and running the parties
Along with the training sessions, you will receive a set of manuals complete with step-by-step guidance and suggested scripts and checklists.